Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@beerhatch.com. Please note that returns will need to be sent to the following address: 22a Wensum Street, Norwich, NR3 1HY. You will be responsible for paying for your own shipping costs for returning your item.

We encourage you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You can always contact us for any return question at info@beerhatch.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges (if applicable)
We only replace items if the contents not the packaging are defective or damaged. If you need to exchange it for the same item, send us an email at hello@craftyfingers.uk along with pictures where possible and we will do our very best to resole the situation.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@beerhatch.com. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.